Privacy Policy

At Fulfilify, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect personal data when you use our website or services. By using our site, you consent to the practices described in this policy.

1. Who We Are

Our website address is https://www.fulfilify.co.uk. Fulfilify specialises in postal voucher fulfilment services. For privacy-related inquiries, you can contact us at:

Email: [email protected]
Phone: +44 330 133 3044
Address: 7 Mitchell Way, Waverley, Rotherham, S60 8AR

2. What Personal Data We Collect and Why

We collect various types of data, depending on your interactions with us:

From Clients (You):
- Contact details (e.g., name, email address, phone number, business address) for communication and account management.
- Payment details for invoicing and transaction processing.
- Order and voucher requirements to fulfil customer requests.
From Your Customers:
- Delivery information (e.g., name, address, and order details) to fulfil voucher orders.
- Redemption data (if applicable) for tracking and reporting purposes.

3. Comments

If visitors leave comments on our site, we collect the data provided in the comment form, as well as the visitor’s IP address and browser user agent string to help detect spam. An anonymised string (hash) from your email address may be sent to the Gravatar service. Their privacy policy is available here: https://automattic.com/privacy/.

4. Media

If you upload images to our site, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.

5. Cookies

We use cookies to enhance your experience and the functionality of our website:

For storing login sessions and remembering user preferences.
To track browsing behaviour for analytics and marketing purposes.

You can manage your cookie preferences through your browser settings.

6. WooCommerce Data

When you interact with our store, we collect and use the following data:

Products you’ve viewed to show recently viewed items.
Location, IP address, and browser type for tax and shipping estimation.
Shipping address to calculate costs and process orders.

During checkout, we collect:

Name, billing address, shipping address, email, and phone number to process orders.
Credit card/payment details for secure transactions.

We retain this data for tax, legal, and operational purposes.

7. Embedded Content

Articles on our site may include embedded content (e.g., videos, images). Embedded content behaves as if you visited the source website, which may collect data, use cookies, or track your interactions.

8. Who We Share Your Data With

We do not sell or trade your data. However, we may share it with:

Third-party service providers for payment processing, shipping, and analytics.
PayPal for processing payments. View their privacy policy here: https://www.paypal.com/privacy.
Spam detection services when comments are left on our site.

9. How Long We Retain Your Data

Data retention periods vary depending on the purpose of collection:

Comments: Retained indefinitely for follow-up approvals.
Orders: Retained for 7 years for tax and accounting purposes.
Cookies: Stored for up to 1 year.

10. What Rights You Have Over Your Data

You have the right to:

Request access to the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of data, where legally permitted.

To exercise your rights, contact us at [email protected].

11. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. For transactions and order fulfilment, data may be transferred securely to third-party providers outside the EU with GDPR-compliant safeguards in place.

12. How We Protect Your Data

We take the following measures to protect your personal data:

Encrypted data transfers using SSL.
Secure servers with restricted access.
PCI-compliant payment processing for financial transactions.
Regular audits and staff training on data protection practices.

13. Changes to This Policy

We reserve the right to update this policy. Changes will be posted on this page, and we encourage you to review it periodically.

14. Contact Information

If you have questions or concerns about this policy, contact us at:

Email: [email protected]
Phone: +44 330 133 3044
Address: 7 Mitchell Way, Waverley, Rotherham, S60 8AR

If you believe we have not complied with GDPR, you can file a complaint with the Information Commissioner’s Office (ICO).